Open Door Mortgage Privacy Policy

Effective Date: 10.10.24

1. Introduction

Open Door Mortgage (“we,” “us,” or “our”) values the privacy and trust of our customers. This SMS

Privacy Policy explains how we collect, use, store, share and protect the mobile phone number(s) and message data you provide when you opt-in to receive SMS (text) messages from us. This policy applies to SMS communications for customer care and account notifications.

2. Opt-in & Consent

By providing your mobile telephone number and opting in to our SMS service, you agree to receive recurring or one-time SMS messages from Open Door Mortgage regarding your account, loan status, offers, alerts, reminders or customer service messages. Consent is not a condition of any purchase.

You may opt out at any time (see Section 6).

3. What Information We Collect

We collect the following information in connection with our SMS communications:

• Your mobile telephone number.

• Your name and other identifying/account information (when needed for message personalization).

• Message content metadata (date, time, sender/receiver number, message ID) for delivery/tracking purposes.

• Any reply content you provide (for example when you respond to a query or request via SMS).

4. How We Use Your Information

We use your information for the following purposes:

• To send you account-related notifications (loan status updates, payment reminders, service alerts).

• To provide customer-care communications (responding to queries, updating you on support tickets).

• To send marketing or promotional offers (only if you separately opt in to receive them).

• To monitor delivery and message performance, manage opt-outs, maintain system integrity, protect against fraud or abuse, and comply with legal/regulatory requirements.

5. Information Sharing and Disclosure

We will not sell your mobile number or SMS content to unrelated third parties. We may share your information with our service providers (e.g., SMS platform provider, CRM system vendor) under strict confidentiality and only for the purpose of delivering the SMS service described above.We may disclose information if required by law, regulation, legal process or to protect our rights, property or safety of others.

6. Opt-out / Stop Instructions

If you no longer wish to receive SMS messages from us, you may reply with the word STOP to any message we send. After we receive your stop request, we will send a confirmation message and you will no longer receive further SMS messages unless you opt in again. If you’d like to receive only transactional (non-marketing) messages, reply HELP or call us at (801) 717-6191.

7. Message Frequency & Fees

The number of messages you receive will vary depending on your account activity, support needs, or loan status. Message and data rates may apply when you receive or send SMS depending on your mobile plan.

Open Door Mortgage is not responsible for any message or data charges you incur. Check with your carrier for details.

8. Security and Data Retention

We use commercially reasonable administrative, technical and physical measures to protect your mobile number and message content from unauthorized access or disclosure.

We retain your SMS data (message logs and metadata) for as long as needed to fulfill the purposes described above, or as required by applicable law.

9. Changes to this Policy

We may update this SMS Privacy Policy at any time. When we do, we will revise the “Last Updated” date and notify you by SMS or email if required. Your continued use of the SMS service after any changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or our SMS practices, please contact us at:

Open Door Mortgage

20 N Main Street, Suite 310

St. George, UT 84770

Phone: (801) 717-6191

Email: compliance@opendoormtg.com

Last Updated: 10/27/2025